return & refund
Returns
You may return unused goods to us within 14 days. The buyer is responsible for the return shipping costs. By doing so, we aim to raise awareness of the environmental impact of shipping and minimise unnecessary returns.
To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with all labels attached and in its original packaging. You will also need proof of purchase.
To initiate a return, please contact us at shop@aendre.de.
Please note that all returns must be sent to the following address:
ÆNDRÈ GmbH
Schlüterstrasse 86
20146 Hamburg
Germany
You will receive a refund for the returned items, excluding delivery costs, within 14 business days after we have received and inspected your return. The refund will be made using your original payment method.
If you have any questions about a return, you can contact us at any time at shop@aendre.de.
PLEASE NOTE: Do not return damaged or opened products, or products with quality issues. In these situations, please contact us directly and we will get back to you as soon as possible.
Unfortunately, we cannot accept returns of sale items or gift cards.
Issues with Your Order
Did your parcel arrive damaged and your Almond Chilli Oil leak? Please email us at shop@aendre.de and include your order number. We will take care of the issue immediately and arrange a replacement for you.
Please always inspect your order upon delivery. Contact us immediately if an item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.
If there is a problem with your order, you can contact our Customer Support team at any time by emailing shop@aendre.de.
PLEASE NOTE: Do not return damaged or opened products, or products with quality issues. In these situations, please contact us directly and we will get back to you as soon as possible.
Refunds
We will notify you once we have reviewed your request and let you know whether your refund has been approved.
If approved, the refund will automatically be issued to your original payment method within 10 business days. Please bear in mind that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at shop@aendre.de.