Frequently Asked Questions
If your question cannot be answered, please send us an email to shop@aendre.de
Products
Our products consist of natural ingredients without additives. A detailed list of ingredients can be found on each product page.
In addition, we work almost exclusively without sugar.
Yes, all our products are produced, bottled, labelled, and packaged in our restaurant on Schlüterstraße.
Yes, all our products are vegan and many are gluten-free. Please note, however, that our kitchen also processes gluten-containing ingredients for our restaurant. Therefore, despite the utmost care, we cannot completely rule out cross-contamination.
You can find more detailed information on allergens and ingredients directly with the respective products.
The best-before date can be found on the packaging. After opening, store in a cool, dark place.
Yes, our booklets are available in both print and eBook versions. Please select the desired option on the product page. You will receive a download link for the eBook afterwards.
Order & Shipping
We deliver our AENDRÈ products exclusively within Germany.
We usually pack your order within 1–3 business days. Shipping takes place at least twice a week, depending on ongoing restaurant operations.
Delivery time is then 3–5 business days.
Shipping costs are calculated at checkout based on weight. Shipping costs for parcels are set by DHL and may therefore be higher.
For booklets, we charge shipping costs of €1.80.
For gift cards, we charge shipping costs of €0.95.
Yes! To do this, select "Pick up" under "Shipping" at checkout. You will then receive an email as soon as your order is ready for pickup at our restaurant on Schlüterstraße.
Yes, you will receive a tracking number from DHL as soon as your package has been shipped.
We try our best to make everything possible. However, once the package has already been packed or leaves our warehouse, no further changes are possible. Please just send us an email to shop@aendre.de.
Complaint
Please send us an email to shop@aendre.de with a detailed description of the problem, ideally with a picture. We will then get back to you.
Even though we strive to always work with full concentration and precision, mistakes can happen. If this is the case, please let us know and you will, of course, immediately receive the correct product.
First, ask your neighbors, check the hallway, or (if specified) your designated drop-off location. If it is still not found, please contact us at shop@aendre.de with a brief description of the problem. We will then initiate a tracing request with DHL. Please note that this may take some time, over which we unfortunately have no influence.
Events
We regularly host workshops, cooking classes, and events. You can find current dates on our website or on Instagram.
Gift Card
Yes! Our gift cards are available online and can be redeemed at both the deli and our restaurant.


