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Frequently Asked Questions

If your question cannot be answered, please send us an email to shop@aendre.de

Products

What's in your products?

Our products consist of natural ingredients without additives. A detailed list of ingredients can be found on each product page.

In addition, we work almost exclusively without sugar.

Are your products self-manufactured?

Yes, all our products are produced, bottled, labelled, and packaged in our restaurant on Schlüterstraße.

Are your products gluten-free/vegan?

Yes, all our products are vegan and many are gluten-free. Please note, however, that our kitchen also processes gluten-containing ingredients for our restaurant. Therefore, despite the utmost care, we cannot completely rule out cross-contamination.

You can find more detailed information on allergens and ingredients directly with the respective products.

How long are the products good for?

The best-before date can be found on the packaging. After opening, store in a cool, dark place.

Are your booklets also available as eBooks?

Yes, our booklets are available in both print and eBook versions. Please select the desired option on the product page. You will receive a download link for the eBook afterwards.

Order & Shipping

Where do you deliver to?

We deliver our AENDRÈ products exclusively within Germany.

How long does delivery take?

We usually pack your order within 1–3 business days. Shipping takes place at least twice a week, depending on ongoing restaurant operations.

Delivery time is then 3–5 business days.

How much is shipping?

Shipping costs are calculated at checkout based on weight. Shipping costs for parcels are set by DHL and may therefore be higher.

For booklets, we charge shipping costs of €1.80.

For gift cards, we charge shipping costs of €0.95.

Can I also pick up my order in the store?

Yes! To do this, select "Pick up" under "Shipping" at checkout. You will then receive an email as soon as your order is ready for pickup at our restaurant on Schlüterstraße.

Can I track my order?

Yes, you will receive a tracking number from DHL as soon as your package has been shipped.

Can I change the address for my order or cancel my order?

We try our best to make everything possible. However, once the package has already been packed or leaves our warehouse, no further changes are possible. Please just send us an email to shop@aendre.de.

Complaint

My package is damaged, how can I file a complaint?

Please send us an email to shop@aendre.de with a detailed description of the problem, ideally with a picture. We will then get back to you.

What should I do if I received the wrong product or a product is missing?

Even though we strive to always work with full concentration and precision, mistakes can happen. If this is the case, please let us know and you will, of course, immediately receive the correct product.

According to DHL, my package has arrived, but I cannot find it. Who can I contact?

First, ask your neighbors, check the hallway, or (if specified) your designated drop-off location. If it is still not found, please contact us at shop@aendre.de with a brief description of the problem. We will then initiate a tracing request with DHL. Please note that this may take some time, over which we unfortunately have no influence.

Events

What events do you offer?

We regularly host workshops, cooking classes, and events. You can find current dates on our website or on Instagram.

Gift Card

Can I buy a gift card?

Yes! Our gift cards are available online and can be redeemed at both the deli and our restaurant.